GAME ON ENTERTAINMENT

Refunds & returns

Returns & Refunds Policy

Thank you for choosing Game On Entertainment.

The terms below apply to any product you purchase from us.

Definitions

For this policy:

  • Company – “Game On Entertainment”, “we”, “us”, or “our” means Game On Entertainment Pty Ltd.

  • Goods – Any products offered for sale by Game On Entertainment.

  • Orders – Requests from you to purchase our normally stocked goods.

  • Special Orders – Orders for non-stock or custom items sourced from the manufacturer (e.g. a specific arcade or pinball machine).

  • Service – Our website or any other sales channel operated by Game On Entertainment.

  • Website – www.gameonentertainment.com.au

  • You – The individual or organisation purchasing goods from us.

  • Deposit – Funds paid to secure goods for purchase. Deposits may be refundable or non-refundable.

  • Manufacturer – The original equipment manufacturer of the goods.

Order Cancellations

You may request to cancel your order under the following conditions:

  1. Stock Availability – If goods were shown as in stock when you placed your order, but are unavailable when preparing your order.

  2. Manufacturer Supply Issues – If you have paid a deposit but the manufacturer cannot supply enough stock to fulfil your order, we will cancel your order and refund your deposit in full.

Non-refundable deposits may be required for:

  • Special Orders

  • Limited-stock or restricted-quantity goods

  • Holding goods in stock for you

If you cancel a Special Order or any order with a non-refundable deposit, the deposit will be forfeited.
However, if we can find a new buyer within 7 business days, we will refund your deposit minus a 15% restocking fee (calculated on the goods’ value).

Refunds

Refunds are processed within 14 days of approval, back to your original payment method, minus any applicable restocking fees.

Shipping & Returns

Eligibility for Returns

We will only accept returned goods if:

  • They were in stock at the time of purchase

  • You request the return within 7 days of receiving them

  • They are returned at your expense

  • They are in “as-new” saleable condition, including all original packaging

  • They are not Special Orders or custom orders

Approved returns are subject to a 15% restocking fee (including GST), deducted from your refund.

Damaged or Incorrect Goods

If your order arrives damaged or incorrect, contact us immediately.
We will arrange a replacement once we have approved the return.
No returns or replacements will be processed without prior written approval from Game On Entertainment.

Returning Goods

You are responsible for the cost and risk of returning goods to us.
We recommend using an insured, trackable shipping method.
We cannot issue refunds without receiving the goods or proof of delivery.

Contact Us

More Information:
For details on your rights under Australian Consumer Law, visit the ACCC: www.accc.gov.au/consumers/consumer-rights-guarantees